Key Dates

What This Means For Your Order

The store will remain open throughout our closure and you're welcome to place orders at any time. Any orders received after 21st July will be packed and dispatched from 30th July when we return.

We will not be dispatching live goods during the closure period. This is to make sure every order arrives in the condition you expect — we will never rush a dispatch or compromise on the standards your livestock deserves.

Subscriptions

Subscription orders due during the closure period will be held and fulfilled on our return on 30th July. Your billing cycle will not be affected. If you have any concerns about your subscription please get in touch before 21st July and we'll do our best to help.

Contacting Us During Closure

We'll have limited availability to respond to messages during the closure period. An out of office reply will be active on jack@jacksaquatics.co.uk and we'll respond to all messages on our return.

For common questions about orders, delivery and our replacement policy please visit our FAQs page — most answers are there.

Thank You

Thank you as always for your continued support of Jack's Aquatics. We'll be back on 30th July with the same standard of livestock and the same standard of service you always expect.