Where is my order?

All orders from Jack's Aquatics are dispatched via Royal Mail and include a tracking number. You can use the links below to check the status of your delivery.

Check your order status

Log in to your account to view your orders and tracking information:

Not registered? You can also look up your order using your order number and email address via the account login page.

Track with Royal Mail

Once your order has been dispatched, you will receive a shipping confirmation email containing your Royal Mail tracking number (e.g. AB123456789GB). You can track your parcel directly on the Royal Mail website:

Simply enter your tracking number on the Royal Mail tracking page to see the current status of your delivery, including estimated delivery dates and any attempted delivery cards left by your postman.

Understanding your tracking status

  • Item accepted — We have handed your parcel to Royal Mail at our local post office or collection point.
  • In transit — Your parcel is moving through the Royal Mail network towards your address.
  • Out for delivery — Your parcel is with your local postman and will be delivered today.
  • Attempted delivery — Royal Mail tried to deliver but no one was available. Check for a red card through your letterbox — this will tell you how to rearrange delivery or collect from your local sorting office.
  • Delivered — Your parcel has been delivered. Check any safe places or with neighbours if you cannot find it.

My tracking link isn’t working

Tracking information can take up to 24 hours to appear on the Royal Mail website after your dispatch confirmation email is sent. If your tracking number still isn’t showing after 24 hours, or if you have not received a dispatch email within 2 working days of placing your order, please get in touch — we’ll look into it straight away.

We dispatch all orders on a weekly schedule, so if you ordered after our weekly cut-off, your parcel will go out in the next dispatch run.

Need more help?

If you have any concerns about your delivery — including late arrivals, damaged packaging, or queries about live livestock — please use our contact form and we will respond as quickly as possible.

Please include your order number when getting in touch so we can help you as quickly as possible.